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All the orders are processed according to order confirmation we get from customers, and we are trying our best to satisfy all customers. Make order with UUKnot.nl you agreed to our Terms and Conditions.

Return Policy

Order Cancellations

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

Our Cancellation Policy:

- Orders canceled within 6 hours of payment confirmation* will be eligible for a full refund.

- Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

- Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

- Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please click here to proceed.

*When you receive an email from UUKnot.nl titled Payment accepted", your payment has been confirmed.

Returning For Replacement Or Refund

Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.

- We only accept return if there are obvious quality problems which exclude size and color problems, and wrong shipping times.

- Your requests must be received within 24hours after we receive your order by email, otherwise we will not accept.

- Color Aberration exists due to the color effect of different PC monitors and weather conditions. This problem can not be treated as quality problem under any conditions.- For customer made size dresses, we can not offer any return, please find a professional tailor to measure you and keep fit. But we can revise it for you if you can pay for shipping back fee.

- For standard size dresses, if there are any size problems, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customers shall submit the photographs to service@uuknot.nl and our customer service may have the designated personnel to deal with the dispute and a reply will be offered within 24 hours.

- We don't take any responsibility on the delay of your confirmation email received by us. Usually after getting your full payment we will send you email of order confirmation to re-confirm all your order details to avoid any mistakes, if your order can not be confirmed within 5 business days after the payment date, we will make your order according to the confirmation email we sent before.

- We can not offer refund for sake of late remittance for your order. If you decide to order, please choose correct payment method according to your event date.

- We make dresses strictly according to the confirmation email you confirmed. The style, fabrics are the same as the website stated. All the requests for returns because of the reasons such as not like the pictures we offer, dissatisfy about the quality and not like the fabric, etc. are not accepted

- We do not accept the request for return if your received product does not meet your requirement on the hang of the style from the original product design. Any changed items from original design can not be returned and exchanged under any circumstances.

- All returned items must be in original package and condition. If there is any dust, dirty spots and so on, we shall not offer refund. And you also need to pay 30% total amount of order as restock fee (for example, if you order item value is USD 100, the refund is USD 70), and the shipping cost you paid before will not be refunded.

If there are quality problems with your dress(es), please follow the steps below:

1) Contact Customer Service within 24 hours of receiving your package. Your requests must be received within 24 hours after we receive your order by email, otherwise we will not accept.

2) Once your request has been processed by Customer Service, they will provide you with a Product Return Form that must be filled in and included with your return.

3) Send your items to us as soon as possible once Customer Service has provided the form. Include the completed Product Return Form with your return.

Defective, Damaged or Mis-shipped Items

You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.

Sizing or Fitting Issues

As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

Dress is not the size you ordered

For standard size dresses, if there are any size problems, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customers shall submit the photographs to service@uuknot.nl and our customer service may have the designated personnel to deal with the dispute and a reply will be offered within 24 hours.

Dress is the size you ordered but does not fit

If the dress does not fit properly, but was made according to the specifications included in your order, please choose from the following options:

- You may go to a local tailor to have the dress resized (at your own cost).

- You may use our modification service to resize your dress. Contact us for a quote based on the complexity of the dress and the amount that needs to be altered.

Please be aware that if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on UUKnot.nl. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

We have rights to refuse any disputes, refund and exchange problems if you send us complaints emails, problem emails or dispute emails out of one week. That is to say, all requests must reach us within 24 hours after we receive your order with a proof, and all problems must be solved within one week.


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Recente Reviews
  • byChickie
  • 04/01/2014
ben tevreden, kwaliteit goed en ik ben er blij mee
  • byDanielle
  • 01/12/2014
Helaas heeft het lang geduurd voor de jurk er was, maar wat een prachtige jurk! Het is het bedrag zeker waard.
  • bySweta
  • 03/28/2014
Prachtige jurk voor die prijs zal stralen op mijn dag
  • byNayhara
  • 02/03/2014
mooi en exact datgene wat er op de foto is afgebeeld.
  • byMirka
  • 03/14/2014
Allereerst wil ik mededelen dat ik erg tevreden ben over de snelle en zorgvuldige service van het product! Het was tevens zeer zorgvuldig verpakt! De jurk zelf is mooi, goede kwaliteit en de perfecte pasvorm! En het allerbeste was de prijs. Ik heb nog nooit zo'n mooie kwaliteit jurk gekocht voor deze prijs, echt een topper! Conclusie: een zeer tevreden en gelukkige klant die jullie zeker zal aanraden bij anderen!
  • byKonstantina
  • 02/19/2014
Fantastisch mooi kleedje en geweldige kwaliteit ! Een echte aanrader aan iedereen.
Zeker niet twijfelen, gewoon doen !
  • byBabssomer
  • 01/25/2014
zeer mooi prinseskleed....mooi afgewerkt....mooie stof en tule....de versiering is prachtig....het kleed waar mijn dochter van droomde....dank je UUknot.
  • byRhonda
  • 03/30/2014
Hele mooie jurk! Ik heb hem in het limoengroen gekocht en hoopte dat het mooi zou zijn
Het heeft mijn verwachtingen overtroffen!
Zodra ik getrouwd ben zal ik een foto plaatsen!
Ik kan niet wachten tot die dag!
  • byElizama
  • 01/06/2014
Heel mooi en blij met het resultaat van deze jurk ,prachtige parels .
Ik heel blij zal een mooie dag worden met dit mooie kleed en is zeer goed op maat gemaakt.
Prachtig
  • bySaskia
  • 03/29/2014
Geweldige jurk, goed verpakt, mooi afgewerkt, perfect op maat gemaakt. Houdt bij bestelling wel rekening met invoerrechten en btw!
  • byKirsten
  • 01/08/2014
Heb mijn kleed vrijdag ontvange, het is super mooi, even mooi als op de foto en past perfect!
Ik ben super content!
  • byKim
  • 02/19/2014
super mooi, ben erg tevreden, enigste nadeel dat de jurk te lang is.
  • bySamra
  • 02/21/2014
Deze jurk is geweldig!! ik heb m op maat besteld en er moet nog een beetje aan versteld worden. De kwaliteit is mooi zwaar en ongeloofelijk mooi voor deze prijs, de stof is dik genoeg voor een winterbruid.De pasvorm is verder ook goed zelfs de kanten mouwen.
De levertijd was supersnel ben echt heel tevreden!!
  • byAriane
  • 02/27/2014
Met wantrouwen gekocht, zelf de maten opgenomen en dus op maar besteld, maar wat een geweldig resultaat. Prachtige stof, perfect op maat! Een aanrader voor iedereen die twijfelt
  • byLizpear
  • 03/26/2014
Deze week het kleedje gekregen en zeer tevreden. Het ziet er effectief zo uit als de foto. Ik heb het op maat laten maken en het zit als gegoten. Het is goedkoop maar ziet er zeker niet goedkoop uit.
  • byKarla
  • 01/14/2014
Mooie jurk, zeker voor deze prijs!!
  • byRianne
  • 02/06/2014
Het is een hele mooie jurk, zeker voor het geld en werd precies op tijd geleverd.
De sleep is misschien iets aan de lange kant maar dat is eventueel nog wel aan te passen.
De maatvoering is precies zoals in de maattabellen op de site is aangegeven.
  • byMarian
  • 03/18/2014
Prachtig trouwkleed, mits wat aanpassingen zal dit fantastisch zijn. Bedankt voor de goede service, en snelle service !
  • byNancy
  • 01/25/2014
Ik heb mijn jurk vorige week binnen gekregen. Hij is prachtig! Super mooie stof. Ik snap niet dat er voor zo'n mooie prijs zoiets gemaakt kan worden. Ik raad dan ook niemand aan om naar een dure bruidszaak te gaan! Bedankt!